When you purchase a new cell phone or device, do you need to let Your Health Idaho know for DUO to be reset?

It is important to notify Your Health Idaho when you purchase a new cell phone or device so that DUO, which is the two-factor authentication system used to secure access to health information, can be properly reset. This reset process is necessary to ensure that the new device is linked to your account, allowing you to continue receiving authentication requests securely on the new device.

The use of DUO helps protect sensitive health information by requiring an additional verification step beyond just a password. If you change devices, particularly if it involves moving to a new operating system or phone number, the existing DUO settings may not work as intended, which could hinder your ability to access your health-related information securely. By informing Your Health Idaho about the new device, you can facilitate a smooth transition to the updated security measures, ensuring seamless access while maintaining the necessary security protocols.

The other options imply different circumstances or conditions under which notification might be required, but they do not emphasize the critical importance of linking a new device for security purposes.